CCM Resources

PrimeWest Health provides easy access to many resources and tools to assist our county case managers (CCMs). Select a category below.

Documents and Presentations for CCMs

• PrimePartners 
• PrimePointers
• General CCM Education
• 2026 Managed Care Key Dates

Best Practice Guidelines for Special Needs Members

• Congestive Heart Failure (CHF)
• Dehydration
• Fever
• Lower Respiratory Infection
• Mental Health Status Change
• Urinary Tract Infection (UTI)

Member Action Plans

• Asthma
• Chronic Obstructive Pulmonary Disease (COPD)
• Diabetes
• Depression
• High Blood Pressure
  • Heart Failure Tracker

Member Care Strategies

• Chronic Heart Failure (CHF) Care Strategy
• Urinary Tract Infection (UTI) Care Strategy
• Pneumonia Care Strategy

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Updated_01/07/2026