Language Resources and Accessibility

The resources and information below are for Minnesota Health Care Programs (MHCP) members.

 

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Language Lines and Interpretive Services

Member Services 1-866-431-0801 (toll free)
TTY: 1-800-627-3529 or 711 (toll free)
Monday – Friday, 8 a.m. – 8 p.m.

Civil Rights Notice

Discrimination is against the law. PrimeWest Health does not discriminate on the basis of any of the following:

  • Race
  • Color
  • National Origin
  • Creed
  • Religion
  • Sexual Orientation
  • Public Assistance Status
  • Age
  • Disability (including physical or mental impairment)
  • Sex (including sex stereotypes and gender identity)
  • Marital Status
  • Political Beliefs
  • Medical Condition
  • Health Status
  • Receipt of Health Care Services
  • Claims Experience
  • Medical History
  • Genetic Information

Auxiliary Aids and Services

PrimeWest Health provides auxiliary aids and services, like qualified interpreters or information in accessible formats, free of charge and in a timely manner, to ensure an equal opportunity to participate in our health care programs. Contact PrimeWest Health at memberservices@primewest.org, or call PrimeWest Health Member Services at 1-866-431-0801 (toll free), or your preferred relay service.

Language Assistance Services

PrimeWest Health provides translated documents and spoken language interpreting, free of charge and in a timely manner, when language assistance services are necessary to ensure limited English speakers have meaningful access to our information and services. Contact PrimeWest Health at memberservices@primewest.org or call PrimeWest Health Member Services at 1-866-431-0801 (toll free).

Civil Rights Complaints

You have the right to file a discrimination complaint if you believe you were treated in a discriminatory way by PrimeWest Health. You may contact any of the following four agencies directly to file a discrimination complaint.

U.S. Department of Health and Human Services’ Office for Civil Rights (OCR)
You have the right to file a complaint with the OCR, a federal agency, if you believe you have been discriminated against because of any of the following:

  • Race
  • Color
  • National Origin
  • Age
  • Disability
  • Sex (including sex stereotypes and gender identity)

Contact the OCR directly to file a complaint:

Director
U.S. Department of Health and Human Services’ Office for Civil Rights
200 Independence Avenue SW, Room 509F
HHH Building
Washington, DC 20201
1-800-368-1019 (Voice)
1-800-537-7697 (TDD)
Complaint Portal:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Minnesota Department of Human Rights (MDHR)
In Minnesota, you have the right to file a complaint with the MDHR if you believe you have been discriminated against because of any of the following:

  • Race
  • Color
  • National Origin
  • Religion
  • Creed
  • Sex
  • Sexual Orientation
  • Marital Status
  • Public Assistance Status
  • Disability

Contact the MDHR directly to file a complaint:

Minnesota Department of Human Rights
Freeman Building, 625 North Robert Street
St. Paul, MN 55155
Info.MDHR@state.mn.us (Email)
1-651-539-1100 (Voice)
1-800-657-3704 (Toll free)
711 or 1-800-627-3529 (MN Relay)
1-651-296-9042 (Fax)

Minnesota Department of Human Services (DHS)
You have the right to file a complaint with DHS if you believe you have been discriminated against in our health care programs because of any of the following:

  • Race
  • Color
  • National Origin
  • Creed
  • Religion
  • Sexual Orientation
  • Public Assistance Status
  • Age
  • Disability (including physical or mental impairment)
  • Sex (including sex stereotypes and gender identity)
  • Marital Status
  • Political Beliefs
  • Medical Condition
  • Health Status
  • Receipt of Health Care Services
  • Claims Experience
  • Medical History
  • Genetic Information

Complaints must be in writing and filed within 180 days of the date you discovered the alleged discrimination. The complaint must contain your name and address and describe the discrimination you are complaining about. After we get your complaint, we will review it and notify you in writing about whether we have authority to investigate. If we do, we will investigate the complaint.

DHS will notify you in writing of the investigation’s outcome. You have a right to Appeal the outcome if you disagree with the decision. To Appeal, you must send a written request to have DHS review the investigation outcome period. Be brief and state why you disagree with the decision. Include additional information you think is important.

If you file a complaint in this way, the people who work for the agency named in the complaint cannot retaliate against you. This means they cannot punish you in any way for filing a complaint. Filing a complaint in this way does not stop you from seeking out other legal or administration actions.

Contact DHS directly to file a discrimination complaint:

ATTN: Civil Rights Coordinator
Minnesota Department of Human Services
Equal Opportunity and Access Division
P.O. Box 64997
St. Paul, MN 55164-0997
1-651-431-3040 (Voice) or use your preferred relay service

PrimeWest Health Complaint Notice
You have the right to file a complaint with PrimeWest Health if you believe you have been discriminated against because of any of the following: 

  • Medical Condition
  • Health Status
  • Receipt of Health Care Services
  • Claims Experience
  • Medical History
  • Genetic Information
  • Disability (including mental or physical impairment)
  • Marital Status
  • Age
  • Sex (including sex stereotypes and gender identity)
  • Sexual Orientation
  • National Origin
  • Race
  • Color
  • Religion
  • Creed
  • Public Assistance Status
  • Political Beliefs

You can file a complaint and ask for help in filing a complaint in person or by mail, phone, fax, or email at:
    Rebecca Fuller, Civil Rights Coordinator
    PrimeWest Health
    3905 Dakota St
    Alexandria, MN 56308
    Toll Free: 1-866-431-0801
    TTY: 1-800-627-3529 or 711
    FAX: 1-320-762-8750
    Email: rebecca.fuller@primewest.org

American Indians

American Indians can continue or begin to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For enrollees age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.


PW_08-17_312
DHS_Approved_10/13/2017
Updated_10/13/2017