Facility Complaint Reporting

Minnesota Health Care Programs (MHCP) members have the right to file a complaint about any health care service they receive. All contracted providers are required to notify PrimeWest Health of any complaint filed by a PrimeWest Health member about their organization. Providers must cooperate with PrimeWest Health in a timely manner to resolve any complaints or Grievances filed by members. For more information about the member Grievance process, please review the appropriate Member Handbook.

Contracted providers must also complete and submit the Clinic Complaint Reporting Form on a quarterly basis. This report must indicate whether your facility had any member complaints during the previous quarter. This form must be submitted whether your facility received complaints or not. If a complaint is reported, the identified issue and any actions taken to resolve the complaint must be noted.


PW_08-20_285
Updated_01-12-2024