Providers
Provider Contact Center
Phone
1-866-431-0802
Fax
1-320-335-5285
Hours
Monday – Friday, 8 a.m. – 4:30 p.m. (closed noon – 1 p.m.)
The Provider Contact Center will be closed from 8 to 9 a.m. the second Thursday of each month for staff training.
As a reminder, registered users of the web portal may send a secure email to the Provider Contact Center during or after regular business hours. To do this, select Online Customer Service under "Quick Links." Your email will be answered within one business day.
PrimeWest Health Holidays
PrimeWest Health and the Provider Contact Center will be closed on the dates listed below.
| 2026 | ||
| Date | Day of Week | Observed Holiday |
| January 1 | Thursday | New Year's Day |
| January 19 | Monday | Martin Luther King Jr. Day |
| February 16 | Monday | Presidents’ Day |
| May 25 | Monday | Memorial Day |
| June 19 | Friday | Juneteenth |
| July 3 | Friday | Independence Day |
| September 7 | Monday | Labor Day |
| November 11 | Wednesday | Veterans Day |
| November 26 | Thursday | Thanksgiving |
| November 27 | Friday | Thanksgiving Friday |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas |
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Update_01/07/2026
