Ask Mayo Clinic 24-Hour Nurse Line and Online Symptom Checker

If you have questions about your health, it’s always best to talk to your primary care provider. However, if you can’t, PrimeWest Health provides access to the Ask Mayo Clinic 24-hour nurse line and online symptom checker at no cost. The nurse line lets you talk to a registered nurse to decide what to do about an illness or injury. The online symptom checker gives you advice about what to do for your specific symptoms. It is secure and completely anonymous.

Both phone and online services are available 7 days a week, 24 hours a day, every day of the year. These services can help you decide on the right kind of care for symptoms and conditions such as:

  • Fever
  • Coughs
  • Sore throat
  • Vomiting and diarrhea
  • Minor injuries

The nurse line and online symptom checker can also help you decide where to get care. Is it something you can take care of at home? Do you need to make an appointment with your health care provider? Or should you go to an emergency room? The Ask Mayo Clinic experts can help. The phone number for the nurse line is on the back of your membership card. The online symptom checker can be accessed by logging in to the PrimeWest Health Member Web Portal. If you have not yet registered for the Member Web Portal, click on Need to sign up? at the bottom of the Member Web Portal Login box. Then, follow the instructions. Once you are registered, you can log in to access the online symptom checker.

If you need help finding a provider, want to know if a procedure is covered, or have eligibility questions, please DO NOT call the nurse line. Nurses at the nurse line offer general health information and do not have information specific to PrimeWest Health members. You can call PrimeWest Health's Member Services at 1-866-431-0801 (toll free) to get answers to these kinds of questions.


This information is available in other formats and languages for Minnesota Health Care Programs (MHCP) members. Click here to learn more about how we assure access to care.