Refund of Payment
Providers may refund payments to PrimeWest Health when the entire amount paid for a claim needs to be returned or a portion of the payment needs to be returned due to an overpayment (receipt of third party payment, billing error, etc.). The preferred method for refund is a corrective adjustment on a future remit initiated by submitting an Adjustment Request Form (refer to Adjustment Requests).
If you are a provider who infrequently submits claims to PrimeWest Health, the following options are available:
- Send a check with a copy of the remittance advice (RA) highlighting the paid claim(s) and attach an explanation for the refund; or
- Send a copy of the RA highlighting the paid claim(s) and an Adjustment Request Form requesting the amount to be deducted from a future remittance.
Mail checks with RAs or RAs only for credit adjustment to:
Attn: Claims Department
2209 Jefferson St, Ste 101
Alexandria, MN 56308