Contact Us
MEMBERS
| Member Services Contact Center | 1-866-431-0801 |
| Member Services MSHO Line | 1-800-366-2906 |
| Member Services SNBC Line | 1-877-600-4913 |
| Member Services Contact Center Fax Number | 1-320-335-5223 |
PROVIDERS
| Provider Services Contact Center | 1-866-431-0802 |
| Provider Services Contact Center Fax Number | 1-320-335-5355 |
Medical, DME, Home Care & Mental Health/CD
Medical, DME, Home Care & Mental Health/CD Service Authorization
Phone: 1-866-431-0803 (M-F 8:00 am - 4:30 pm)
After hours/weekends/holidays: 1-888-688-4336
Fax: 1-866-431-0804
Medical Claim Submission
PrimeWest Health
PO Box 369
Alexandria, MN 56308
Pharmacy Service Authorization (Formulary Exceptions) - Prime Therapeutics
Eligibility/Benefit and Service Authorization
Phone: 1-800-711-9866 (toll free)
Fax: 1-866-469-5662 (toll free)
Pharmacy Claim Submission
Prime Therapeutics, LLC
Mail Route PWEST
PO Box 64812
St. Paul, MN 55164
Eligibility/Benefit and Service Authorization Questions
Phone: 1-866-431-0802 (toll free)
Dental Claims Issues/Questions
Phone: 1-877-999-5394 (toll free)
Dental Claim Submission
PrimeWest Health
1335 Industrial Blvd, Ste 150
Minneapolis, MN 55413-4800
Dental Service Authorization Requests
(Appropriate documentation required)
Attn: Care Coordination
PrimeWest Health
2209 Jefferson St, Ste 101
Alexandria, MN 56308
OR
Fax: 1-320-762-8750
| Provider Credentialing and Network | |
| Amanda Henning, Credentialing and Network Specialist | 1-320-335-5245 |
| Leah Anderson, Credentialing and Network Specialist | 1-320-335-5272 |
| Stephanie Revering, Credentialing and Network Specialist | 1-320-335-5230 |
We want to hear from our providers!
Please give us your suggestions on how we can improve our service to you. Please use this for suggestions or comments only. If you have questions on a particular issue involving a member or claim, please contact our Provider Contact Center at 1-866-431-0802.
PrimeWest Health Directory
| Main Office Address: PrimeWest Health 2209 Jefferson St, Ste 101 Alexandria, MN 56308 | Main Office Phone Main Office Toll Free Main Office Fax | 1-320-763-4135 1-888-588-4420 1-320-762-8750 |
| Northern Office Address: PrimeWest Health 3124 Hannah Ave NW Bemidji, MN 56601 | Northern Office Phone Northern Office Fax | 1-218-308-2800 1-218-308-2801 |
| Administration | |
| Jim Przybilla, CEO | 1-320-335-5250 |
| Kathy Hungness, Director of Administrative Services | 1-320-335-5200 |
| Charles McKinzie, MD, Chief Medical Director | 1-320-335-5247 |
| Rebecca Beeler, Corporate Compliance Officer | 1-320-335-5240 |
| Madonna Andrews, Executive Specialist | 1-320-335-5275 |
| Tasha Baker, Administrative Specialist | 1-320-763-4135 |
| Karen Landwehr, Administrative Support Coordinator | 1-320-335-5251 |
| Marlene Lindstrom, Administrative Assistant | 1-218-308-2800 |
| Susan VanHeel, Administrative Assistant | 1-320-763-4135 |
| Care & Quality Management (C&QM) | |
| Karen Rau, BSN, MBA, Director of Care & Quality Management | 1-320-335-5210 |
| Kari Akers, Care Coordinator Specialist | 1-320-335-5248 |
| Jeanne Barlage, RN, Depression DM/Integrated-Shared Care Manager | 1-320-335-5252 |
| Jennifer Bundy, RN, PHN, CCP, Complex Care Coordinator | 1-320-335-5351 |
| Elaine Carlquist, BSN, PHN, CCP, EW Senior Care Coordinator | 1-320-335-5354 |
| Ann Challes, RN, Clinic Care Coordinator | 1-320-304-1044 |
| Jackie Corson, Senior Care Administrative Assistant | 1-320-335-5260 |
| Susan Freng, RN, Dental Program Coordinator | 1-320-335-5202 |
| Kristin Himes, Appeals & Grievances Coordinator | 1-320-335-5233 |
| Kristine Hutchings, RN, BA, Behavioral Health Manager | 1-320-335-5205 |
| Kelly Irish, RN, BA, CCP, Disability Program Care Coordinator | 1-320-335-5364 |
| Catie Lee, MBA, Mental Health/Integrated Care/Shared Care Manager | 1-320-335-5283 |
| Rita Lee, Appeals & Grievances Specialist | 1-320-335-5393 |
| Chicky McKinzie, RN, BSN, Site Visit Coordinator | 1-320-335-5209 |
| Vicki McTigue, CPC, Utilization Management Specialist | 1-320-335-5261 |
| Mindy Meyer, RN, Utilization Management Care Coordinator | 1-320-335-5265 |
| Troy Mills, CPhT, Utilization Management Specialist | 1-320-335-5361 |
| Becki Pender, RN, CCP, Senior Care Manager | 1-320-335-5204 |
| JoAnn Ressemann, Senior Care Coordination Specialist | 1-320-335-5237 |
| Chelsey Rhoads, Behavioral Health Specialist | 1-320-335-5267 |
| Jill Rudolph, RN, Utilization Management Care Coordinator | 1-320-335-5350 |
| Shirley Saathoff, Senior Care Coordination Specialist | 1-320-335-5206 |
| Kristi Shamp, RN, BSN, Utilization Management Care Coordinator | 1-320-335-5377 |
| Anita Simbana, RN, CPUR, Clinical Systems Admin./Client Business Analyst | 1-320-335-5216 |
| Sandy Sullwold, Utilization Management Assistant | 1-320-335-5220 |
| Kristin Wilson, RN, BSN, MSN, Care Coordination Manager | 1-320-335-5201 |
| Marketing & Communications (M&C) | |
| Beth Hendrickson, Director of Marketing & Communications | 1-320-335-5215 |
| Karen Gunvalson, Marketing Production Manager | 1-320-335-5203 |
| Cassie Jacobson, Graphic Designer | 1-320-335-5238 |
| Laura Kleinschmidt, Graphic Designer | 1-320-335-5345 |
| Jill Klimek, Marketing Manager | 1-320-335-5256 |
| Laura Rahn, Editorial Assistant | 1-320-335-5279 |
| Elizabeth Sim, Editor | 1-320-335-5254 |
| Sara Uhlenkamp, Marketing Specialist | 1-320-335-5381 |
| Member & Enrollment Services (M&ES) | |
| Pauletta Gesch, MHSA, Director of Member & Enrollment Services | 1-320-335-5212 |
| Barb Carstens, Senior Enrollment Reconciliation Specialist | 1-320-335-5249 |
| Meghan Floen, Member Services Administrative Assistant | 1-320-335-5349 |
| Lydia Hennagir, Member Contact Specialist | 1-320-335-5348 |
| Becky Jirik, Enrollment Services Manager | 1-320-335-5219 |
| Jason Johanson, Member Enrollment Specialist | 1-320-335-5227 |
| Julie Larson, Member Contact Specialist | 1-320-335-5263 |
| Matt Magnuson, Member Services Manager | 1-320-335-5243 |
| Terri Moen, Member Contact Specialist | 1-320-335-5262 |
| Gisela Peterson, Member Services PMAP Coordinator | 1-320-335-5207 |
| Melissa Peterson, Member Services SNBC Coordinator | 1-320-335-5380 |
| Jessica Rupert, Wellness Benefit Coordinator | 1-320-335-5375 |
| Kathleen Satko, Member Enrollment Specialist | 1-218-308-2806 |
| Information Systems & Technology (IS&T) | |
| Jamie Hess, MHA, Director of IS&T - HIPAA Compliance Officer | 1-320-335-5225 |
| Dan Benson, Information Systems Specialist - Operations | 1-320-335-5208 |
| Ed Johnson, Information Systems Specialist - Security | 1-320-335-5239 |
| Mike Lounsbery, Information Systems Specialist - Networking | 1-320-335-5362 |
| Deb Schmidt, Information Systems Specialist - Applications | 1-320-335-5218 |
| Jamie Zabel, Website Coordinator | 1-320-335-5396 |