Contact Us
MEMBERS
| Member Services Contact Center | 1-866-431-0801 |
| Member Services Senior Line | 1-800-366-2906 |
| Member Services Special Needs BasicCare Line | 1-877-600-4913 |
PROVIDERS
| Provider Services Contact Center | 1-866-431-0802 |
Medical, DME, Home Care & Mental Health/CD
Medical, DME, Home Care & Mental Health/CD Service Authorization
Phone: 1-866-431-0803 (M-F 8:00 am - 4:30 pm)
After hours/weekends/holidays: 1-888-688-4336
Fax: 1-866-431-0804
Medical Claim Submission
PrimeWest Health
PO Box 369
Alexandria, MN 56308
Pharmacy
Pharmacy Service Authorization (Formulary Exceptions) - Prime Therapeutics
Eligibility/Benefit and Service Authorization
Phone: 1-800-711-9866 (toll free)
Fax: 1-866-469-5662 (toll free)
Pharmacy Claim Submission
Prime Therapeutics, LLC
Mail Route PWEST
PO Box 64812
St. Paul, MN 55164
Dental
Eligibility/Benefit and Service Authorization Questions
Phone: Toll free at 1-888-588-4420
Fax: 1-320-762-8750
Dental Claims Issues/Questions
Phone: 1-877-999-5394
Dental Claim Submission
PrimeWest Health
1335 Industrial Blvd, Ste 150
Minneapolis, MN 55413-4800
Dental Service Authorization Requests
(Appropriate documentation required)
PrimeWest Health Attn: Care Coordination
2209 Jefferson St, Ste 101
Alexandria, MN 56308
| Provider Credentialing and Network | |
| Marie Hamborg, LPN, CPCS, Credentialing and Network Coordinator | 1-320-335-5379 |
| Amanda Henning, Credentialing and Network Specialist | 1-320-335-5245 |
| Leah Imdieke, Credentialing and Network Specialist | 1-320-335-5272 |
| Stephanie Revering, Credentialing and Network Specialist | 1-320-335-5230 |
We want to hear from our providers!
Please give us your suggestions on how we can improve our service to you. Please use this for suggestions or comments only. If you have questions on a particular issue involving a member or claim, please contact our Provider Contact Center at 1-866-431-0802.
PrimeWest Health Directory
| Main Office Address: | Main Office Phone | 1-320-763-4135 |
| PrimeWest Health | Main Office Toll Free | 1-888-588-4420 |
| 2209 Jefferson St, Ste 101 | Main Office Fax | 1-320-762-8750 |
| Alexandria, MN 56308 | ||
| Northern Office Address: | Northern Office Phone | 1-218-308-2800 |
| PrimeWest Health | Northern Office Fax | 1-218-308-2801 |
| 3124 Hannah Ave NW | ||
| Bemidji, MN 56601 | ||
| Pipestone Office Address: | Pipestone Office Phone | 1-320-335-5394 |
| PrimeWest Health | Pipestone Office Fax | 1-507-825-2247 |
| 101 4th St NE | ||
| PO Box 99 | ||
| Pipestone, MN 56164 |
| Administration | |
| Jim Przybilla, CEO | 1-320-335-5250 |
| Kathy Hungness, Director of Administrative Services | 1-320-335-5200 |
| Tasha Baker, Administrative Specialist | 1-320-763-4135 |
| Charles McKinzie, MD, Chief Medical Director | 1-320-335-5247 |
| Rebecca Beeler, Corporate Compliance Officer | 1-320-335-5240 |
| Karen Landwehr, Administrative Support Coordinator | 1-320-335-5251 |
| Marlene Lindstrom, Administrative Assistant | 1-218-308-2800 |
| Susan VanHeel, Administrative Assistant | 1-320-763-4135 |
| Angie Vos, Administrative Assistant | 1-320-335-5394 |
| Care & Quality Management (C&QM) | |
| Karen Rau, BSN, MBA, Director of Care & Quality Management | 1-320-335-5210 |
| Kari Akers, Care Coordinator Specialist | 1-320-335-5248 |
| Jeanne Barlage, RN, Integrated Care & Depression DM Manager | 1-320-335-5252 |
| Jennifer Bundy, RN, Disease Management Care Coordinator | 1-320-335-5351 |
| Elaine Carlquist, BSN, PHN, CCP, EW Senior Care Coordinator | 1-320-335-5354 |
| Ann Challes, RN, Clinic Care Coordinator | 1-320-304-1044 |
| Jackie Corson, UM Care Coordination Assistant | 1-320-335-5361 |
| Susan Freng, RN, CCM, CCM, Dental Program Coordinator | 1-320-335-5202 |
| Chris Hagen, PharmD RPh, Utilization Management & Pharmacy Manager | 1-320-335-5228 |
| Linda Halbur, LSW, Disability Program Care Manager | 1-320-335-5374 |
| Kristine Hutchings, RN, BA, Behavioral Health Manager | 1-320-335-5205 |
| Kelly Irish, RN, Disability Program Care Coordinator | 1-320-335-5364 |
| Chicky McKinzie, RN, BSN, Site Visit Coordinator | 1-320-335-5209 |
| Vicki McTigue, CPC, Utilization Management Specialist | 1-320-335-5261 |
| Mindy Meyer, RN, Utilization Management Care Coordinator | 1-320-335-5265 |
| Becki Pender, RN, CCP, Senior Care Manager | 1-320-335-5204 |
| Beth Pries, MSW, LGSW, Senior Care Coordinator | 1-218-308-2807 |
| JoAnn Ressemann, Senior Care Coordination Specialist | 1-320-335-5237 |
| Chelsey Rhoads, Behavioral Health Administrative Assistant | 1-320-335-5267 |
| Jill Rudolph, RN, Utilization Management Care Coordinator | 1-320-335-5350 |
| Shirley Saathoff, Senior Care Coordination Specialist | 1-320-335-5206 |
| Kristi Shamp, RN, BSN, Utilization Management Care Coordinator | 1-320-335-5377 |
| Anita Simbana, RN, CPUR, Clinical System Admin./Client Business Analyst | 1-320-335-5216 |
| Sandy Sullwold, Utilization Management Assistant | 1-320-335-5220 |
| Rebecca Torborg, LSW, Disability Program Care Coodinator | 1-320-453-2186 |
| Kristin Wilson, RN, BSN, MSN, Care Coordination Manager | 1-320-335-5201 |
| Wellness & Health Promotion (W&HP) | |
| Mara Larum, Director of Wellness and Health Promotion | 1-320-335-5363 |
| Madonna Andrews, Wellness and Health Promotion Administrative Assistant | 1-320-335-5275 |
| Kathy Duwenhoegger, Wellness and Health Promotion Manager | 1-320-335-5365 |
| Greg Lanners, Wellness and Health Education Outreach Coordinator | 1-320-335-5396 |
| Jessica Rupert, Wellness and Health Promotion Specialist | 1-320-335-5375 |
| Tammy Salonen, Wellness Quality Coordinator | 1-320-335-5276 |
| Marketing & Communications (M&C) | |
| Beth Hendrickson, Director of Marketing & Communications | 1-320-335-5215 |
| Karen Gunvalson, Marketing Production Coordinator | 1-320-335-5203 |
| Cassie Jacobson, Graphic Designer | 1-320-335-5238 |
| Laura Kleinschmidt, Graphic Designer | 1-320-335-5345 |
| Jill Klimek, Marketing Manager | 1-320-335-5256 |
| Laura Rahn, Editorial Assistant | 1-320-335-5279 |
| Elizabeth Sim, Editor | 1-320-335-5254 |
| Sara Uhlenkamp, Marketing Specialist | 1-320-335-5381 |
| Member & Enrollment Services (M&ES) | |
| Pauletta Gesch, MHSA, Director of Member & Enrollment Services | 1-320-335-5212 |
| Barb Carstens, Senior Enrollment Reconciliation Specialist | 1-320-335-5249 |
| Meghan Floen, Member Services Administrative Assistant | 1-320-335-5349 |
| Lydia Hennagir, Member Contact Specialist | 1-320-335-5348 |
| Kristin Himes, Appeals & Grievances Coordinator | 1-320-335-5233 |
| Becky Jirik, Enrollment Services Manager | 1-320-335-5219 |
| Jason Johanson, Member Enrollment Specialist | 1-320-335-5227 |
| Julie Larson, Member Contact Specialist | 1-320-335-5263 |
| Matt Magnuson, Member Services Manager | 1-320-335-5243 |
| Terri Moen, Member Contact Specialist | 1-320-335-5262 |
| Gisela Peterson, Member Services PMAP Coordinator | 1-320-335-5207 |
| Melissa Peterson, Member Services SNBC Coordinator | 1-320-335-5380 |
| Kathleen Satko, Member Enrollment Specialist | 1-218-308-2806 |
| Information Systems & Technology (IS&T) | |
| Jamie Hess, MHA, Director of IS&T - HIPAA Compliance Officer | 1-320-335-5225 |
| Dan Benson, Information Systems Specialist | 1-320-335-5208 |
| Mike Lounsbery, Information Systems Specialist - Networking | 1-320-335-5362 |
| Deb Schmidt, Care Management IT Specialist | 1-320-335-5218 |