Compliance Hotline
PrimeWest has implemented a Compliance Hotline for board members, directors, employees, and, where appropriate, contractors and other agents who wish to make an anonymous or confidential report of ethical violations, violations of law, or any other information that is uncomfortable communicating about PrimeWest in person. The Compliance Hotline number is:
1-866-763-2952
If you feel uncomfortable making a report via the Compliance Hotline, you may send a written report to:
or
Compliance Officer
PrimeWest Health System
2209 Jefferson Street Suite 101
Alexandria, MN 56308
Whether reporting by telephone or in writing, please provide as much detail as possible, including but not limited to, names, dates, time, location and the specific conduct you feel may violate the law or PrimeWest policy. NO employee making a good faith report of a suspected violation shall be retaliated against. However, any employee who knowingly makes a false allegation shall be subject to disciplinary action in accordance with Company policy.
Who Can Use the Compliance Hotline?
The Compliance Hotline is meant to be used by board members and employees of PrimeWest as well as contractors and other agents. The hotline is NOT intended for members to submit complaints. Members who have concerns should refer to their Certificate of Coverage for guidelines on submitting concerns and grievances. Members may also call Member Services for personal assistance:
Member Services: 1-866-431-0801
Senior Line: 1-800-366-2906